My team and I decided to address a particular problem affecting the health care industry: the lack of a synchronized system for managing patients appointments and follow ups.
We focused mainly on young adults patients and researched the experience on both fronts; patients and providers by mapping the current journey and identifying relevant painpoints.
Research methods
Interviews with patients & health care practitioners
Journey maps
We proposed an integrated navigator system and use case with wireframes, specifically designed to enhance the patient experience.
More details in the presentation below!
Instructor: Paul Kahn
Team: Kyle Tengco and Greg Dalle-Molle
Team: Kyle Tengco and Greg Dalle-Molle